I think I will hang these words on my office door! As a Real Estate Broker and a full time Realtor that adheres to the Code of Ethics... First and foremost, we put others needs before ourselves. If I have learned anything about people, they want to be heard, they want to be the one that "wins". But, when confronted with, "how would you feel if the shoe was on the other foot?", the majority of the time, they have a totally different outlook!
Seven Words - Relationships
7. Negotiating differences!!!!!!!